Luxury is one of those things that is sometimes difficult to describe but always easy to spot. Words like rich, elegant, comfortable, plush and inviting come to mind, but none of these words give a full enough description. To full appreciate its meaning you probably have to experience it.
In terms of hotels, luxury usually comes with a distinction. Hotels are rated by stars, with five stars being the highest quality hotels. Even though there is no official body providing these rankings, what is widely accepted is that five star is the best quality hotels and your time spent in one should meet your every need and expectation.
What makes a hotel a five star hotel and what should you expect when you look for a luxury hotel?
When you are told you will be staying at a five star hotel, your expectations should rightly be raised. This level of luxury means that you can expect to be attended to and pampered at the highest level possible. The pampering should start when you arrive at the airport, where you should be met by a driver from the hotel who takes you past the waiting taxis and right to the hotel’s luxury car that is there for you.
When you arrive at the hotel every door should be opened for you and you should be led to the desk to confirm your room and get your room keys. You never have to touch your luggage because it is brought directly to your room without you worrying.
When you walk through the hotel, you should see every type of helpful person greeting you and wishing you a pleasant stay. If something is needed you can make a call and are nearly immediately provided what you need. If something is out of place, this same call gets things corrected and you are rewarded for your inconvenience.
Everyone is courteous and inviting and you feel nearly like you are at home. When you leave the hotel, you are nearly serenaded and told that you will be missed until you return and then you are whisked away in the hotel car back to the airport.
The best luxury hotels always greet you by name when you visit, and make sure that you know you are appreciated. Their goal is to have you feel like their hotel is your home away from home and a place where you feel great about returning to again and again.
To do this they work to get you to interact with the staff and to lean on them for any needs you have. If you want to have a night out on the town the concierge will handle everything for you including books and travel. If you are in town on business, the business center and conference rooms are made available and your meeting guests are treated like hotel guests.
All types of in-room services are available including massages and pedicures and when you order any of these services you are treated like royalty. Same with service by the pool where a waiter tends to you with food and drink while another staff makes sure you always have fresh towels. In fact every area of the hotel from the valet parking to the in-hotel restaurants just seems perfect.
When you leave you feel like you are leaving family and cannot wait to return.